Vacancy | Chief Information Officer (CIO)

DESIGNATION

Chief Information Officer (CIO) 

Reporting to

Executive Manager: Corporate Services

Level

Patterson D4

Division

Corporate Services: Information Communication Technology 

Office location

Head Office: Pretoria

JOB PURPOSE

To develop an integrated and multi-disciplined ICT strategy in setting the course for a digital journey towards sustainable value whilst translating the IT Strategy and Plan as well as the legislated ICT Governance Framework into effective IT Operations. Provide technological guidance within an organisation.

Responsibility:

Provide technological guidance within an organisation.

• Develops IT strategy and manages the implementation thereof  
• Develop the enterprise architecture as the basis of the IT strategy
• Set objectives and strategies for the IT department
• Select and implement suitable technology to enable and streamline all internal operations and help optimise their strategic benefits
• Design and customise technological systems and platforms to improve customer experience
• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organisation
• Establish partnerships with IT providers in line with relevant regulation
• Oversee the technological infrastructure (networks and computer systems) in the organisation to ensure optimal performance
• Direct, organise and ensure effective and efficient implementation of IT-related projects
• Monitor changes or advancements in technology to discover ways the company can gain a competitive advantage
• Analyse the costs, value and risks of information technology to advise the board, board committees, management and suggest actions.
• Liaise with internal and external audits and develop appropriate actions to respond to IT findings.
• Maintain an adequate and effective ICT control environment and compliance with the DPSA CGICTPF and other relevant ICT legislation.

Responsibility:

ICT Financial Management

• Develop, oversee and manage the IT budget.
• Ensure that the board and board subcommittees approve the budget for purchases of

technological equipment and software.

• Account for allocated cost centre budget, variances, reports and overall financial management
• Identify and analyse trends, review data and evaluate business options to ensure business cases are financially sound
• Assess relative cost benefits of direct provision or purchase of services 
• Respond to financial and risk management audit outcomes, addressing areas of noncompliance

Responsibility:

ICT Infrastructure, Applications & Security              

• Establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
• Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
• Work with the IT team to set SLA criteria for the availability and performance of the IT infrastructure.
• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
• Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools.
• Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
• Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
• Monitors business-critical processes and systems.
• Installs, configures, secures and supports new and existing servers and network infrastructure.
• Plan and implement upgrades needed to maintain service levels.
• Develop and lead the replacement of infrastructure at the end of life.
• Conducts testing and analysis of all components of network and server infrastructure components.
• Maintains server uptime consistent with business goals and metrics as defined in the business continuity plan.
• Maintains and constantly improves server and network performance, reliability and security in line with ISO 27001 and other related legislation and best practices.
• Execution of DR tests as planned and agreed.
• Maintains a schedule of formal service reviews with key stakeholders and management of the key third party providers who provide the IT operational service.
• Architecture and applications
• Implement scalable, secure, open architecture & standardised solutions •        Security
• Impenetrable, scalable and cost-effective security policies, processes and controls
• Asset Optimisation

•     Optimal infrastructure and other asset utilisation: Physical assets, Human Capital and  Strategic Sourcing

Responsibility:

ICT  Asset Management                               

• Develop and implement ICT asset management policies, procedures and process based on develop and implement ICT asset management policies, procedures and process based Asset Management lifecycle (Planning, Acquisition, Operation & Maintenance, Disposal)
• Oversees IT assets register, quarterly to ensure completeness.

Responsibility:

IT Risk Management

• Manage and monitor o  IT security (e.g., system patch level, system vulnerabilities, cybercrime and viruses) o Information security (e.g., identity and access management) o Data leakage  o IT infrastructure availability – Disaster Recovery Plan and backups  o Business continuity Plan – define recovery turnaround times in case of a disaster.
• Establishing the risk framework for information technology management
• Interfacing with regulators or auditors (both internal and external)
• Implementation of risk assessment tools and technologies
• Develop IT Risk Register
• Reduce IT risks to an acceptable level 
• Identify emerging risks

Responsibility:

Human Resources

• Capacitate and manage the performance of both internal and external IT resources.
• Manage Outsourced Partners Service Level Agreement IT services

Responsibility:

Reporting

• Ensures that the IT Executive Reports are prepared in accordance with agreed standards
• Reports on the IT status of the organisation to the Management, Board and relevant Board committees at regular intervals.
• Ensure completeness of the AgriSETA Performance report submitted to Department of Higher Education and Training. 
• Communicate reporting requirements of stakeholders to internal users

Responsibility:

Policy Development

• Develop and maintain ICT policies and procedures that ensure compliance with legislation, International Best Practice and relevant ICT Framework such as ITIL, COBIT, and ISO 27001.
• Ensures that ICT policies are aligned and support the AgriSETA strategy. 
• Obtain approval of IT policies from Management, Board and relevant Board committees.

REQUIRED QUALIFICATION 

NQF Level:

Degree level – NQF 7

Minimum Qualification Required

BSc / BCom in information technology / computer science / equivalent. 

Minimum 10 years of working experience in an ICT environment with five (5) years at management level, of which three (3) years must be leading ICT Project management function.

Qualification (Preferred)

As above

REQUIRED EXPERIENCE

Essential:

At least five (5) to 10 years of IT experience and management experience within the public sector or private sector.

Preferred

Business and System analysis experience.

COMPETENCIES REQUIRED

Critical Competencies:

• Employing excellent leadership and team-working skills in an environment where priorities and goals can quickly change and evolve
• Teamwork
• Responsibility
• Commitment to career
• Commercial awareness
• Career motivation
• Decision making
• Communication
• Leadership
• Trustworthiness and ethics
• Results orientation
• Problem-solving

KNOWLEDGE AND SKILLS REQUIRED

Essential

• Exceptional interpersonal skills enabling engagement with all levels across the three boroughs with staff members, external organisations, and statutory bodies. 
• Leadership skills, including the ability to manage in a modern, empowering way, and to deputise as required 
• An understanding of ICT strategy, enterprise architecture, business technology and its application at all levels in this environment and the skills to think strategically, including: 

developing ICT and information security strategies 

• A sound understanding of portfolio, programme and project management and a track record of delivering and enabling large-scale complex change programmes 
• An understanding of key ICT Governance and management standards, including but not limited to ITIL, PRINCE, PMBOK, COBIT and ISO
• In-depth knowledge of Information Technology project management
• Knowledge of IT standards and security 

•

Firm knowledge of Corporate Governance, Project Management, Applications and Business Analyst experience

•

Understanding of ICT legislation in South Africa.

This advertisement has minimum requirements listed. Management reserves the right to use additional relevant information as criteria for short-listing. AgriSETA is an equal opportunity employer and preference will be afforded to candidates in terms of the Employment Equity Plan.

Disabled candidates are encouraged to apply and an indication in this regard will be appreciated.